To improve the workflow with customers, VEB has introduced the Customer Electronic Office. The bank’s customers now will be able to submit documents electronically using enhanced encrypted and certified digital signature.
“This is an important step both for the bank and VEB Group in general. The new system will save customers’ time allowing them to submit filings online and will significantly reduce the circulation of printed documents. This is of particular importance for investment business where time is the most valuable of all commodities,” pointed out Dmitry Kurdyukov, Vnesheconombank’s First Deputy Chairman and Member of the Management Board.
First customers are expected to be connected to the system by the end of 2017 and starting from 1 Quarter 2018 the service will be available to all bank clients.
The electronic office will help optimise the document flow with the customers, inform the customers of the progress of the conditions precedent and ensure the prompt feedback on applications. However, the bank reserves the right to request printed copies.
The new customer service procedure will primarily be applicable to the bank’s investment units. The bank also plans further optimisation of the electronic document and work flow with customers, including by introducing new functions to the Customer Electronic Office.